Traineeships

User Choice is a national policy whereby State and Territory Governments fund RTOs to provide structured training to Australian Apprentices or Trainees. These funds reduce the cost of the training that an Australian Apprentice, Trainee or the employer will have to pay to the RTO.

Eligibility criteria applies- Enquire now for further information on eligibility criteria or visit http://www.cmd.act.gov.au/enterprise-canberra2/skillscanberra/individuals.

BSB30215 Certificate III In Customer Engagement

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

BSB40315 Certificate IV In Customer Engagement

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

SIT30616 Certificate III In Hospitality

This qualification reflects the role of skilled operators who use a range of well-developed hospitality skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.

SIT40416 Certificate IV In Hospitality

This qualification reflects the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals have supervisory responsibilities and plan, monitor and evaluate the work of team members. This qualification is suitable for an Australian Apprenticeship pathway.

Tuition Fees

For all trainees eligible for funded training from the ACT Government, the learner is required to contribute $350.00 per qualification towards cost of training, materials and equipment.

Trainees who hold a current Health Care Card or Pension Card or can prove genuine hardship may be eligible for a concession from the set fee. To apply for a concession, please contact info@trainingunlimited.com.au.