The Australian Primary Health Care Nurses Association (APNA)

This course is officially endorsed by the APNA, meeting all the required quality standards criteria. Eligible participants who complete the educational activities within this course are entitled to claim 25 points towards their Continuing Professional Development (CPD).

aged care quality standard 6: feedback and complaints apna cpd points

Aged Care Quality Standard 6: Feedback and Complaints Online Course Details

Enhance trust and transparency in aged care settings with our training on 'Aged Care Quality Standard 6: Feedback and complaints,' aligned with Australian standards. This course empowers facilities to adeptly handle feedback, fostering a culture of continuous improvement and heightened satisfaction among service users.

Aged Care Quality Standard 6: Feedback and complaints focusses on the need for an organisation to have a complaints resolutions system in place that is confidential, accessible, fair and timely for all consumers. The resolution process should lead to outcomes that benefit the consumer and improve the relationship between the consumer and the organisation. Consumers should be encouraged to provide both positive and negative feedback and be responded to in formal and informal means.

The goal of this course is to teach learners what is expected of the organisation’s service environment with the introduction of Standard 6: that consumers feel safe, and they are encouraged and supported to give feedback and make complaints. They must be engaged in processes to address their feedback and complaints, and appropriate action is taken regarding their feedback and complaints.

The learner outcomes for this course include:

  • Consumers and the people around them are encouraged and supported
  • Appropriate action is taken in response to complaints
  • Feedback and complaints are reviewed and used to improve the quality of care and services

Training Program

This non-accredited online course is offered through our learning management system. There are 2 components to this training program:

  • Online learning
  • Online workbooks

Students should allow up to 25 minutes for the online learning to be completed. If you have completed Aged Care Quality Standard 6: Feedback and Complaints Online training in the past, you may be able to complete the online program in a shorter time frame.

Aged Care Quality Standard 6: Feedback and Complaints Key Facts


100% Online Course - Complete your course quickly and easily online.

Learn at your own pace - Track your progress and complete your course at your convenience within a 3-month period.

Engaging & Interactive Content - Enjoy a mix of interactive modules, multiple-choice questions, and videos that make learning fun and interesting.

Same Day Certificate - Certificate of completion will be emailed directly to you.

Unique Approach to Refresher Training
Professional Audio
Animation and Interactivity
WCAG 2.0 Accessibility
Mobile Compatibility

Enrol in Aged Care Quality Standard 6: Feedback and Complaints Online Course

Unlock your potential instantly with our Aged Care Quality Standard 6: Feedback and Complaints online course and begin your learning journey wherever you are - at home, in the office, or on the move.

Book Now Staff Training

Aged Care Quality Standard 6: Feedback and Complaints Course Requirements

Our Aged Care Quality Standard 6: Feedback and Complaints courses enable you to gain the skills and certification you need fast. The course content and learning management system is industry-leading, ensuring you have a great online experience.

To complete an online course you need the following resources -

  • PC or Mac Computer, Tablet, iPad, iPhone or Android phone
  • Internet connection and browser (see below)
  • Speakers or headphones

Once you have enrolled we supply you with access details to login to your learner portal so you can start straight away, and have 3 months to complete the course.

The Aged Care Quality Standard 6: Feedback and Complaints course is a mixture of interactive modules, multiple choice questions and videos. You don't have to complete the course all at once, and can pause it so you can pick up where you left off later. Once you've successfully completed the course, you will be emailed your Certificate of Completion straight away.

Online Course Software

Our online courses are accessible on a wide range of devices including Windows and Mac computers, iPads, tablets, and smartphones (both Android and iPhone).

  • For computers and tablets, we advise using the most recent versions of Chrome, Firefox, or Safari. Please note, Microsoft Edge is not supported at this time.
  • For iPhone users, the operating system should be iOS 11 or above, and Safari is the recommended browser.
  • For Android users, Chrome is the recommended browser.

Aged Care Quality Standard 6: Feedback and Complaints Course Pre-requisites

  • There are no pre-requisites for completing these courses and students do not require a USI number.

Aged Care Quality Standard 6: Feedback and Complaints Online Assessment

Students will be assessed through the use of online workbooks to confirm knowledge has been achieved and are provided unlimited attempts to complete the Aged Care Quality Standard 6: Feedback and Complaints Online course.

This Aged Care Quality Standard 6: Feedback and Complaints Online course combines plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.

Please Note: if you require accredited training or a Aged Care Quality Standard 6: Feedback and Complaints Statement of Attainment for the workplace, you should check with your employer or industry body to confirm Aged Care Quality Standard 6: Feedback and Complaints Online is accepted prior to enrolment. We do not offer refunds to students who did not realise they needed an accredited Aged Care Quality Standard 6: Feedback and Complaints certificate.

Aged Care Quality Standard 6: Feedback and Complaints Certification

Once successfully completed, learners will be issued with a certificate of completion for Aged Care Quality Standard 6: Feedback and Complaints. Certificates are emailed to students however hard a copy is available for an additional fee.

Students will be issued with a -

  • Certificate of completion for Aged Care Quality Standard 6: Feedback and Complaints

Certificates are issued by Training Unlimited Pty Ltd (RTO ID 20891).

Please be aware Students are NOT completing a nationally recognised unit of competency and will NOT be provided with a Statement of Attainment after completing this course.

Course Enrolment

Aged Care Quality Standard 6: Feedback and complaints Course Description Student Handbook

The cost for the Aged Care Quality Standard 6: Feedback and Complaints Online course is $49.
View the Aged Care Quality Standard 6: Feedback and Complaints Refund Policy.

     

If organising staff training, we can facilitate the Aged Care Quality Standard 6: Feedback and Complaints Online course for groups.

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Online Course FAQs

How do I get my Certificate?

Once you've successfully completed your online course you'll receive your certificate by email straight away.

What are the System Requirements?

How do you get access to the course material? Once you log onto your learner portal, your course will be there. All you need to do is click START.

Do you need to download any software? No, just log in with your desktop or iPhone and you can start it straight away!

When does access expire? You will need to complete the course within 3 months of the original booking date.

Can you use Windows, Mac, Android and iPhone? YES, you can use all software. 

Are there any tests and what type of tests are they? Within the course, there is interactive modules, multiple choice and videos.

What do I need to start learning?

Nothing! All you need is a computer or laptop. The latest versions of Internet Explorer, Chrome or Safari are recommend.

Why learn online?

Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.

General Course FAQs

Can Centrelink pay for me?

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.

Can I pay my package in instalments?

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

Can you get me a job?

Although we cannot guarantee you a job, we would be delighted to refer you to an agent who may be able to assist you to find work.

What if I have trouble with written/spoken english for a Course?

You may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

What payment methods do you accept?

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.

Enrol in Aged Care Quality Standard 6: Feedback and Complaints Online Course

Unlock your potential instantly with our Aged Care Quality Standard 6: Feedback and Complaints online course and begin your learning journey wherever you are - at home, in the office, or on the move.

Book Now Staff Training