Course Details

Aged Care Quality Standard 6: Feedback and complaints focusses on the need for an organisation to have a complaints resolutions system in place that is confidential, accessible, fair and timely for all consumers. The resolution process should lead to outcomes that benefit the consumer and improve the relationship between the consumer and the organisation. Consumers should be encouraged to provide both positive and negative feedback and be responded to in formal and informal means.

The goal of this course is to teach learners what is expected of the organisation’s service environment with the introduction of Standard 6: that consumers feel safe, and they are encouraged and supported to give feedback and make complaints. They must be engaged in processes to address their feedback and complaints, and appropriate action is taken regarding their feedback and complaints.

The learner outcomes for this course include

  • Consumers and the people around them are encouraged and supported
  • Appropriate action is taken in response to complaints
  • Feedback and complaints are reviewed and used to improve the quality of care and services

Adaptics - Kineo's unique approach to refresher training
Professional Audio
Animation and interactivity
WCAG 2.0 accessibility
Mobile compatibility
Formative assessments

Key Facts

100% Online Course - Complete your course quickly and easily online, no need to visit a classroom.

Learn at your own pace - We keep a record of how far you've progressed with your course, so you can complete it whenever you prefer.

Same Day Certificate - Upon completion your certificate will be sent to you.


Once successfully completed, learners will be issued with a Aged Care Quality Standard 6: Feedback and complaints course. Certificates are issued by Training Unlimited Pty Ltd (RTO ID 20891).

PLEASE BE AWARE - Students are NOT completing a nationally recognised unit of competency. Students will NOT receive a Statement of Attainment after completing this course.

Online Course FAQs

How do I get my Certificate?

Once you've successfully completed your course you'll need to fill out some information which is required by the Australian Government. We simply need a few bits of information about you and your USI number (more information here). Once we've got this information we will email your certificate to you.

What do I need to start learning?

Nothing! All you need is a computer or laptop. The latest versions of Internet Explorer, Chrome or Safari are recommend.

Why learn online?

Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.

Course Enrolment

The cost for this Aged Care Quality Standard 6: Feedback and complaints course is $49. 

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