Standard 6: Feedback and complaints



Standard 6: Feedback and complaints

Aged Care Quality Standard 6: Feedback and complaints focusses on the need for an organisation to have a complaints resolutions system in place that is confidential, accessible, fair and timely for all consumers. The resolution process should lead to outcomes that benefit the consumer and improve the relationship between the consumer and the organisation. Consumers should be encouraged to provide both positive and negative feedback and be responded to in formal and informal means. The goal of this course is to teach learners what is expected of the organisation’s service environment with the introduction of Standard 6: that consumers feel safe, and they are encouraged and supported to give feedback and make complaints.



The goal of this course is to teach learners what is expected of the organisation’s service environment with the introduction of Standard 6.

Course Length: 25 mins


The Aged Care Quality Standard Introduction course is a short course designed to give learners an overview of each Aged Care Quality Standard.

Course Length: 15 mins


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Course Length: 40 minutes


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Course Length: 30 minutes


This course provides an understanding of duty of care responsibilities in the workplace.

Course Length: 25 minutes


This course provides managers and supervisors with an understanding of how to fulfil their duty of care.

Course Length: 30 minutes


This course has been developed to provide an understanding of duty of care responsibilities in the workplace.

Course Length: 25 minutes


This course has been developed to provide the learner with an understanding of how to recognise and avoid behaviour that could be considered sexual harassment.

Course Length: 25 minutes