The first step to managing conflict is to prevent it from happening in the first place. While there is a lot out of an organisation’s control, there are some things that can be done. A positive workplace culture that respects differences can reduce the likelihood of misunderstandings - especially those related to communication. Another key cause is stress.
If conflicts in the workplace do occur, having skills to recognise and manage this can make all the difference. In this course, the conflict management model explored is based heavily on a model of risk assessment and decision-making used by a number of police and emergency services.
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100% Online Course - Complete your course quickly and easily online, no need to visit a classroom.
Learn at your own pace - We keep a record of how far you've progressed with your course, so you can complete it whenever you prefer.
Same Day Certificate - Upon completion your certificate will be sent to you.
Once successfully completed, learners will be issued with a Dealing with Workplace Conflict course. Certificates are issued by Training Unlimited Pty Ltd (RTO ID 20891).
PLEASE BE AWARE - Students are NOT completing a nationally recognised unit of competency. Students will NOT receive a Statement of Attainment after completing this course.
Online Course FAQs
- How do I get my Certificate?
Once you've successfully completed your course you'll need to fill out some information which is required by the Australian Government. We simply need a few bits of information about you and your USI number (more information here). Once we've got this information we will email your certificate to you.
- What do I need to start learning?
Nothing! All you need is a computer or laptop. The latest versions of Internet Explorer, Chrome or Safari are recommend.
- Why learn online?
Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.
The cost for this Dealing with Workplace Conflict course is $49.