Course Details

Standard 5: Organisation's Service Environment focuses on the physical environment that organisations provide their consumers. Environments must be clean, comfortable, safe and well-maintained. It must support the consumer's quality of life, as well as their independence. These expectations do not apply to organisations that provide care in the consumer's home or facilities they may visit.

This course is aimed at leaders, managers and other staff members responsible for the delivery of care and services to consumers receiving residential aged care and home care services. The goal of this course is to teach learners what Standard 5 means for consumers: that they must feel like they belong, and they are safe and comfortable in the organisation's service environment.

The learner outcomes for this course include

  • The service environment is welcoming and easy to understand
  • The service environment is safe, clean, well maintained and comfortable
  • Furniture, fittings and equipment are safe, clean, well maintained and suitable for the consumer

Adaptics - Kineo's unique approach to refresher training
Professional Audio
Animation and interactivity
WCAG 2.0 accessibility
Mobile compatibility
Formative assessments

Key Facts

100% Online Course - Complete your course quickly and easily online, no need to visit a classroom.

Learn at your own pace - We keep a record of how far you've progressed with your course, so you can complete it whenever you prefer.

Same Day Certificate - Upon completion your certificate will be sent to you.


Once successfully completed, learners will be issued with a Aged Care Quality Standard 5: Organisation’s Service Environment course. Certificates are issued by Training Unlimited Pty Ltd (RTO ID 20891).

PLEASE BE AWARE - Students are NOT completing a nationally recognised unit of competency. Students will NOT receive a Statement of Attainment after completing this course.

Online Course FAQs

How do I get my Certificate?

Once you've successfully completed your course you'll need to fill out some information which is required by the Australian Government. We simply need a few bits of information about you and your USI number (more information here). Once we've got this information we will email your certificate to you.

What do I need to start learning?

Nothing! All you need is a computer or laptop. The latest versions of Internet Explorer, Chrome or Safari are recommend.

Why learn online?

Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.

Course Enrolment

The cost for this Aged Care Quality Standard 5: Organisation’s Service Environment course is $49. 

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