Standard 5: Organisation’s service environment



Standard 5: Organisation’s service environment

Standard 5: Organisation's Service Environment focusses on the physical environment that organisations provide their consumers. Environments must be clean, comfortable, safe and well-maintained. It must support the consumer's quality of life, as well as their independence. These expectations do not apply to organisations that provide care in the consumer's home or facilities they may visit. The goal of this course is to teach learners what Standard 5 means for consumers: that they must feel like they belong, and they are safe and comfortable in the organisation's service environment.



The goal of this course is to teach learners what Standard 5 means for consumers: that they must feel like they belong, and they are safe and comfortable.

Course Length: 15 mins


The Aged Care Quality Standard Introduction course is a short course designed to give learners an overview of each Aged Care Quality Standard.

Course Length: 15 mins


This course has been developed to provide managers and supervisors with an understanding of their duty of care to help maintain the health and safety of the workplace.

Course Length: 30 minutes


This course provides an understanding of duty of care responsibilities in the workplace.

Course Length: 25 minutes


This course provides managers and supervisors with an understanding of how to fulfil their duty of care.

Course Length: 30 minutes


This course has been developed to provide an understanding of duty of care responsibilities in the workplace.

Course Length: 25 minutes


This course has been developed to provide an understanding of fire safety and how to use portable fire equipment to extinguish a fire.

Course Length: 70 minutes


This course has been developed to provide the learner with an understanding of why evacuations take place, what occurs during an emergency and their responsibilities concerning

Course Length: 80 minutes


This course has been developed to provide an understanding of health and safety responsibilities in the workplace, how risk is managed in the workplace using the risk management process.

Course Length: 45 minutes